I’ve been lucky to work in User Experience industry for over 16 years. Primarily, the telecommunications field has been my home; influencing organizations to invest in understanding their own users as a primary means to solve business problems. I have worked with varying delivery paradigms; B2B, B2C, and self service. I have also been a practitioner from the days of thin client applications to today’s rapidly evolving mobile responsive and native mobile applications. My experience spans customer care and billing, network, messaging, clearing and settlement, learning and performance management industries. I currently manage the user experience program at Vector Solutions.
Whether you’re in industry or just interested in similar topics, I enjoy sharing ideas about the challenges facing all of us. The purpose for this blog is to share thoughts on topics I find intriguing from a user experience perspective. If you’d like to have a look at my Portfolio, feel free to contact me (firstname.lastname@example.org).